Cathay Pacific Airways

pensggs · Joined: 24 Jan 2007 Posts: 361

I had recently used the Cathay Pacific Airways and have issues with the victimisation of a customer by manangement staff of the airline.

I am researching as to whether there is an ombudsman system for airlines, like CPA, which is registered aboard.

Also, would like to know whether there is facilities within UK to take up a legal civil proceedings for breach of contract and bullying by airlines, whether registered here or abroad.

Any lawyers out there with knowledge of complaints system???? Or is there anyone out there in Dimsum world who had been victimised by airline and had their health and safety threatened by any airlines.

I am interested in finding out how and where you took your issues.

Kevin · Joined: 08 Jul 2009 Posts: 11

You can try contacting the SWIRE Group to make a complaint.

http://www.swire.com/eng/global/home.htm

London HQ:
Swire House, 59 Buckingham Gate London SW1E 6AJ

pensggs · Joined: 24 Jan 2007 Posts: 361

The present system allows airlines like Cathay Pacific Airlines, to escape accountability for their actions.

I have since got answers from the CAA that as Cathay Pacific Airlines is registered in China, the only way I can make them accountable is to do this in China. I do not think this is correct or should be correct.

It suggests that airlines that are not registered in UK or the Eu, cannot he held to be accountable to its UK customers and there is no recourse to equity or the rule of UK laws. Therefore, all UK customers of foreign registered airlines risk their health and safety whenever they buy a seat from these airlines. Maybe this should be referred to the UK Parliament and highlighted by programmes like the BBC WatchDog or Panorama (does this programme still exists?)

Cathay Pacific Airlines are registered under UK Companies House; under three registration numbers. Should they therefore not be held accountable to UK rules of professional accountability?

Edwina Lee · Joined: 06 Oct 2006 Posts: 1282 Location: High Wycombe, UK

What kind of law applies in this case?

Is UK consumer law contravened?

Is a person to person offence committed on UK soil?

Would a letter of complaint to Cathay Pacific invoke an internal company complaints procedure?

I expect a letter of complaint to Cathay Pacific is the 1st step.

Would the matter justify an extradiction from China if Cathay will not respond to satisfaction? Rolling Eyes

pensggs · Joined: 24 Jan 2007 Posts: 361

Hi Edwina

The first step had been taken. As expected in all complaints procedures, it is not designed to help the customer, but to give an illusion of 'help' or 'care'.

Suggest you go to the Cathay Pacific site, and tried to make a complaint. It is very difficult as there is no facilities except what they called a 'feedback form' for your comments. It does not said nor implied that it would take your complaints seriously or rectify or apologise for any geniune customer complaints.

The first step is just a necessary step for the customer to show that he or she had given the said airline the chance to deal fairly with the complaints.

As to the rest of your questions, I am still researching into the legal, statutory and consumer or ombudsman vehicle to hold rogue airlines accountable and to protect the customer's civil, legal and human rights. My first forays into this has been met with barriers of international abyss. I am sure this cannot be the case.

I shall be using this exercise as a means of new learning and self development.

Edwina Lee · Joined: 06 Oct 2006 Posts: 1282 Location: High Wycombe, UK

pensggs,

"victimisation of a customer" by "management staff".

hmmmmm

Sounds very high flown to me.

How high is "management staff" and why are they in the business of victimisation? (rhetorical question)

If email complaint didn't produce the desired kowtow and apology, then Cathay Pacific is an evil company?

If I'm working for Cathay in a 1st line operational management capacity, I would probably judge that most of the complaint emails are customers venting their frustrations, and deal mainly with customers serious enough to write by letter.

At what point in your menstrual cycle are you pensggs?

Laughing

pensggs · Joined: 24 Jan 2007 Posts: 361

Poor poor Edwina

Despite your ardent fights for good of the Earth and its resources, I see a person lacking in humanity for humans.

Before 'hissing' off in the corner, I suggest you do research on the complaints that is out there in cyberspace about Cathay Pacific. Not all of them are from females. But then males also has menopause too

Concerning menopausal cycle, I would suggest you must be having one right now. Before you take a snipe at me, do do research on our targeted prey.

However, if you intend to belittle everyone and everything within your keystroke, you are indeed very sad, and possibly lacking in an active personal gratification and human intimacy.

Poor, poor Edwina. XuePing you now have to share the vicious vehicle created by Edwina for you. Looks like I am being hijacked by Edwina on board. Move over, Xue Ping, Edwina wants room for me on board her malicious vehicle.

Edwina Lee · Joined: 06 Oct 2006 Posts: 1282 Location: High Wycombe, UK

Thanks for your sympathies pensggs Very Happy

I tend to sympathise with airplanes than frustrated passengers as I have a technical background. Machines are magnificient when they perform and sit there quietly awaiting demand from their masters, while frustrated passengers are to say the least pesky & unsatisfiable.

Following your suggestion of reading up some complaints about Cathay Pacific, I wonder if you sympathise with this poor poor complainer who's letter is listed as a complaint against Cathay Pacific, but he/she appears to be moaning about everything that frustrated him/her - a victim of circumstances who need a sympathetic ear, preferably that of a machine so that no sensitive soul needs to endure the overwhelming pain & anguish.

http://seamania.blogspot.com/2007/07/letter-of-complaint-to-cathay-pac ific.html

Poor Cathay Pacific, it is so hard to please passengers. They have to be a good ferry never failing for passenegers, good listener, good psychotherapist, . . .

pensggs2 · Joined: 30 Oct 2007 Posts: 29

Edwina

I bow to your superior technical knowledge. In my past lives I have only transact with IT management, IT specialist, financial specialist, solicitors, lawyers, professors, architects, planners, barristers, judges, and lots of housewives, environmemtal hygienists(dustmen in my days) immature teenagers but no one with your superior technical knowledge.

It would appear to you, that Cathay Pacific to not employ human beings, as all human beings make mistakes.

It is not making the mistakes that is important, but the way the organisation dealt with crisis or problems. If the pilot of the plane cannot act with integrity, professionalism and clarity and calm without bullying, then the health and safety of the customer of the said airplane is compromised.

I observed with interest, Edwina, your perverse desire to undermine your preys, and then to thrust your superior technical ability as the answer to all your submissions. Do you know the reason to this desire for superiority?

Airlines are manned by human beings, who made mistakes. It is the training that these human beings get from their employers that differentiate them and make them into professionals.

I raised an issue about the accountability of foreign registered airlines, operating from UK; like Cathay Pacific; to UK customers. Once you get on a plane, you have handled over our health and safety into their care. If instead of looking after your safety, the said Airline compromised your safety; then how do you hold them accountable in law. There must be a legal or statutory vehicle to bring rogue Airline management (who are representative of the Airline) into account.

I am fishing for information not for 'blow offs' from a badly disgusted meal; like those given off by Edwina with each stroke of her keyboard.

By the way, Edwina, I have had to deal with the product from the posterior of human beings in my first job; with my hands right up their posterior. However, I was lucky, in one of my early career, my colleagues made allowance for my 'SEX' and I ESCAPE FROM THE NEED TO MEASURE THE CONTENTS OF THE CESSPITS.

So from my low level of intelligence, I kowtow to your technical 'blow offs'

Edwina Lee · Joined: 06 Oct 2006 Posts: 1282 Location: High Wycombe, UK

pensggs,

I've never talked with you before when you had this many chips on your shoulders as tonight.

You have not disclosed any detail so this conversation can only be exploratory at most.

Relax lady. Have some fun talking.

Edwina xx

pensggs · Joined: 24 Jan 2007 Posts: 361

Looks like I missed again.

I am having fun. Chips are best crunchy on the outside, empty in the middle.

Edwina, projection is a psychological survival tool.

I have been enjoying the ride on your vehicle. Many thanks.

chunxueping · Joined: 24 Jun 2007 Posts: 749 Location: Beijing, PRC

I am having no sympathy at all if the end destination was Kaohsiung. Person deserve everything that happen to them.

Oh and what is this about me being hysterical woman Edwina? Are you tired of life? In spite of me have being in my village halfway up the Li Jiang and have no Broadband I still have The People's 169 service which is something excellent you not have in UK.

pensggs · Joined: 24 Jan 2007 Posts: 361

XuePing,

According to our fellow dimsum diner, you are hysterical (an adjective derived from an ancient psychological illness, still recognised in psychiatry as 'hysteria'); and I must be menopausal.

What a pair!!!!!

Congratulations, Edwina; you certainly have a good grasp of English Language, using words probably invented by the 'male sex' to undermine and to put down the females in their life.

???? Are you 'female' or is this a 'cyber sexual orientation' you have created?

Anyway, back to Cathay Pacific Airways, whilst we are having some fun with 'cyber character assination'; the ISSUE I RAISED IS CRITICAL AND CRUCIAL ENOUGH THAT IF I GET NO ANSWERS, I SHALL BE LOBBYING MY MP.

Meanwhile, happy new year XuePing. and Edwina, do enjoy the New Year of the Tiger.

She or He who rides the Tiger, must ride until the Tiger is exhausted before getting off. The other alternative is to be prepared to be 'dinner' or 'dimsum' for the BEAST. (depending on your size) Smile

Edwina Lee · Joined: 06 Oct 2006 Posts: 1282 Location: High Wycombe, UK

2010-02-26 Angry Ryanair passenger ate his winning scratch card
http://news.bbc.co.uk/1/hi/england/8539560.stm

Edwina Lee · Joined: 06 Oct 2006 Posts: 1282 Location: High Wycombe, UK

Pensggs & Xue-Ping,

'hysterical woman', well it may be a skill I picked up in my last life as a male.

There are 2 levels of skill:-
[1] Putting down women,
[2] Putting women in their rightful place.

Actually, to be honest Laughing

, I created a new word 'mysterical' but I mistyped it. So it was a typo really.

It describes the quality of a woman of being mysteriously alluring, of importance of a historical scale, and turns up at the most unexpected times such as when husband is having an affaire, or putting on ladies' clothes, or in this case turning up just as an embarrassing word has been spoken. Rolling Eyes

Hence, 'mysterical' with 3 praises for women's qualities.

So forgive me for trying to achieve level 2 but ended up mistaken for trying to go for level 1.

Very Happy

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