14th February 2000

Dimsum's leader comment: This is a survey on police response to racial incidents against Chinese people in the catering industry.

This questionnaire is co-ordinated by The Monitoring Group.

The purpose of this questionnaire is to find out how the Police deals with incidents of disruption/disturbance occurring in Chinese hot food establishments, and how the Chinese community feels about the Police's actions on such matters.

We believe the findings from this questionnaire will assist the Chinese community to evaluate the scale of harassment facing Chinese hot food establishments, and will help us to identify ways to improve the Police service to the Chinese community when dealing with such incidents.

The findings of this questionnaire will be published and submitted to the Home Office, the Commission for Racial Equality, and the Metropolitan Police.

Please print and complete this questionnaire. Return it to The Monitoring Group at 19 Whitcomb Street, London WC2H 7HA by 1st June 2000.

This questionnaire is also available in Chinese, if you wish to obtain a copy please write to Mr Bobby Chan, 19 Whitcomb Street, London WC2H 7HA

Jabez Lam
Survey Co-ordinator
The Monitoring Group

1. Name:

2. Address:

3. Gender: M ___ F ___

4. Age: 16 to 25 ___ 26 to 40 ___ 41+ ___

5. Are you working in a Chinese hot food establishment? Y/N If your answer to Q5 is No, this questionnaire does not directly concern you, thank you for your participation. If your answer is Yes, please continue.

6. The place where you work is a:
Restaurant ___ Takeaway ___ Other ___

If the answer is Other, please specify __________________

7. Please state the name of the town where your workplace is situated: Name of town ________________
Post code of town _______________

8. How many full time floor workers (counter, manager, waiting staff) work at the establishment?

1 ___ 2 to 3 ___ 4 to 7 ___ more than 7 ___

9. have there been any customer(s) causing one of the following incidents at your workplace?

i. Swearing at staff Y:___ N: ___
ii. Drunken behaviour Y:___ N: ___
iii. Damaging property Y:___ N: ___
iv. Theft Y:___ N: ___
v. Physical attack on staff Y:___ N: ___
vi. Refusing to pay after food is taken Y:___ N: ___
vii. Racial abuse and attacks Y:___ N: ___
viii. Others, please specify

Y:___ N: ___

If your answer to all the incidents listed in Q9 is No, please go to Q15. If your answer is Yes to any of the incidents, please continue.

10. During the last 24 months, have there been any customers(s) causing one of the following incidents at your workplace?

i. Swearing at staff Y:___ N: ___
ii. Drunken behaviour Y:___ N: ___
iii. Damaging property Y:___ N: ___
iv. Theft Y:___ N: ___
v. Physical attack on staff Y:___ N: ___
vi. Refusing to pay after food is taken Y:___ N: ___
vii. Racial abuse and attacks Y:___ N: ___ viii.
Others, please specify

Y:___ N: ___

11. During the last 24 months, how many times did such incidents occur at your workplace?

i. Swearing at staff 1 to 2:___ 3 to 5 ___ more ___
ii. Drunken behaviour 1 to 2:___ 3 to 5 ___ more ___
iii. Damaging property 1 to 2:___ 3 to 5 ___ more ___
iv. Theft 1 to 2:___ 3 to 5 ___ more ___
v. Physical attack on staff 1 to 2:___ 3 to 5 ___ more ___
vi. Refusing to pay after food is taken 1 to 2:___ 3 to 5 ___ more ___
vii. Racial abuse and attacks 1 to 2:___ 3 to 5 ___ more ___
viii. Others, please specify _________ 1 to 2:___ 3 to 5 ___ more ___

12. When these incidents occurred at your workplace, how did you deal with the situation?

i. Swearing at staff
ii. Drunken behaviour
iii. Damaging property
iv. Theft
v. Physical attack on staff
vi. Refusing to pay after food is
vii. Racial abuse and attacks
viii. Others, please specify

13. If you ignored or dealt with the incident yourself without reporting to the Police, is it because:

i. The incident(s) was not serious ___
ii. Found it hard to report die to language difficulty ___
iii. Too much trouble to report to police ___
iv. Did not think the police could help ___
v. Did not think the police would help ___
vi. You thought the police would be biased towards the perpetrators ___
vii. Others, please specify

14. In those incidents that you or your workplace reported to the police, what was the police's reaction?

i. Took a record and did nothing else ___
ii. Advised you that it is a civil matter, & you need to take out a private prosecution ___
iii. Cautioned the perpetrator ___
iv. Arrested the perpetrator ___
v. Prosecuted the perpetrator ___
vi. Cautioned the staff ___
vii. Arrested the staff ___
viii. Prosecuted the staff ___
ix. Others, please specify

15. In general, are you satisfied with the way the police handled such incidents in your workplace?

Very satisfied ___
Satisfied ___
Not satisfied nor dissatisfied ___
Dissatisfied ___
Very dissatisfied ___

16. How has the incident, which occurred at the New Diamond Restaurant in London in December 1999, affected your willingness to report to the Police if incidents listed in the Questionnaire occurred at your workplace?

Cannot comment because of not knowing about the incident ___
More inclined to report to the Police ___
No difference ___
Less inclined to report to the Police ___

17 In order to improve police responsiveness to incidents in your workplace, what do you think needs to be done? Please give specific suggestions:

Y´

Y´

18. Do you think that a permanent support group/organisation is needed to help you get a better service from the police. Yes: ___ No: ___

Thank You for taking part in this questionnaire, if you with to receive a summary of the findings, please tick at the box, and remember to complete your name and full address at page 1 of the questionnaire.

I wish to receive a summary: ___
I do not wish to receive a summary: ___

Date questionnaire completed ______